If it sounds too good to be true, it usually is. Tonight I answered the live chat to speak with Ron. He had a dilemma; His drain didn’t fit his copper oval lavatory sink and he couldn’t figure out why. After hearing his problem, he sent me some photos and much to his dismay the drain opening in his lavatory sink was the 2″ size for a bar drain. Well, having installed that copper sink and its mate under granite and after having the plumber out to install the sink, he was told that the drain that came with his faucet was too small. He chose to contact Copper Sinks Direct to find a solution.
Unfortunately, Ron did NOT buy his sink from Copper Sinks Direct. It was not a genuine Copperhead Sink; it had no IAPMO approval or UPC code. He paid nearly what he would have paid to buy it from us, but he went local and got it from his granite supplier. He did not purchase a top quality copper sink, he got something lower than second grade and he got what we would have scrapped.
I tell all that read this blog Ron’s story, because even if you are an informed consumer, something that one would never consider would be the size of a drain in a bathroom sink. Well, the American standard drain opening size for a lavatory sink is 1 1/2″. The standard for a bar is 2″ and the standard for a prep or kitchen sink is 3 1/2″. This is an industry standard, not a standard just for copper sinks.Another thing to consider when buying a copper sink; the drain that you use for a lavatory sink cannot have an overflow. Drains that come with your faucets, will not work unless your plumber is creative in sealing off that overflow hole. This was another issue Ron would have had as he was trying to use the drains that came with his faucets. Now Ron did not buy his sinks from Copper Sinks Direct, but I will do what I can to help him get the situation resolved. Ron has already had the granite cut and the sinks installed. He will not be able to get another piece of granite fabricated, so he will have to resort to settling with what he ended up with and installing a bar drain to accommodate the oversized drain opening, or we will work together to find him a pair of sinks to fit his existing openings. Copper Sinks Direct provides only top quality copper sinks. We are involved in every step of the copper sink making process and approve all sinks before they cross the border. Should a customer have an issue, we will do everything we can to remedy that issue until we have a satisfied customer. Our copper sinks will last a lifetime and beyond. We want you to own them, use them and be proud of them for all of your lifetime.
Ron, we are here for you if we can help. Granite fabricator, shame on you! Consumers beware…not all copper sinks were created equal, not all copper sink manufacturers are alike!